Complaints & Feedback

At Aura One, we always strive to provide our customers with the best shopping and product experience. However, we understand that sometimes things may not go as planned. If you have any complaints, issues, or feedback regarding our products or services, we are here to help.

Your satisfaction is our top priority, and we value your input to improve our service.

How to File a Complaint at AuraOne

You can reach us easily through the following channels:

📞 Phone: +92 317 2013648 (Customer Support)
📧 Email: auraonepk@gmail.com

Please include your Order Number and a detailed description of the issue so we can resolve it quickly.

What to Include in Your Complaint

To help us handle your complaint effectively, kindly provide:

• Your full name
• Order number
• Contact information (phone or email)
• Detailed description of the issue
• Any relevant photos/videos (if applicable)

Our Commitment

Once we receive your complaint, our team will:

1. Acknowledge your complaint within 24 hours.
2. Investigate the issue thoroughly.
3. Provide a resolution or update within 3–5 business days.

We appreciate your patience and understanding as we work to resolve your concerns.

Feedback

We welcome all kinds of feedback—positive or constructive. Your suggestions help us improve and deliver better experiences with Aura One products and services.

Contact Us

Aura One
🌐 www.auraone.pk
📧 auraonepk@gmail.com
📞 +92 317 2013648