Shipping Policy

Our goal is to give you a wonderful experience with our products and service. We go to all lengths to make deliveries stress-free for our clients. Please read the policy to know more about our shipping and returns.

SHIPPING DETAILS

• Every order placed on www.zerolifestyle.co will be shipped to a single address listed at the time of order. Please place separate orders if you wish to receive your orders at multiple addresses.
• We deliver our products through reliable courier partners and may use/change as per our convenience.
• We receive orders only from Pakistan; overseas ordering is not available at the moment.
• We offer free delivery for all orders and do not charge any hidden costs. Please do not pay any amount to the rider other than the item price mentioned.
• Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances.
• All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.
• In case of any delay, please call us at +92 21 37189376; our team will look into the issue and resolve it at the earliest.
• We ship all items in a single order. In case of availability issues, your order may be dispatched separately.
• You will receive the order invoice with your order. Please call us at +92 21 37189376 if you don’t receive the invoice.
• Once you have successfully placed an order with Zero, you will receive an order confirmation email.
• You will receive an email from Zero when your order is shipped with a tracking ID. Please call us at +92 21 37189376 if you didn't receive the details.
• Our online payment is 100% secure using your bank credit/debit card. However, you can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery.
  
• If you receive a damaged product, please file a complaint with your Order # and product photos within 24 hours of receiving the order at +92 21 37189376.

CANCELLATION POLICY

You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 04 hours to ship the order, and you can cancel before it. However, it cannot be canceled once dispatched.
To cancel your order, please log in to your account, go to Manage Your Order, and cancel the order. If you don’t have an account, please create an account on the website and follow the process.
If your Zero smartwatch isn’t shipped already, your order will be canceled within two days of receiving the request for cancellation. You’ll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.
Please call us at +92 21 37189376 for order cancellation.

If the Customer Does Not Respond:
After the delivery date, if the customer does not respond after sending the product to us, we will hold the product for up to 2 months. If the customer fails to claim the product within this period, the company reserves the right to either sell the product as scrap or assess its value, deduct any incurred expenses, and donate the remaining amount to charity.

If the Customer Sends a Product Without Complete Details:
If a customer dispatches a parcel with incomplete details, we will hold the product for up to 2 months. If the customer fails to claim the product within this period, the company reserves the right to either sell the product as scrap or assess its value, deduct any incurred expenses, and donate the remaining amount to charity.