Aura One – Shipping & Returns Policy

At Aura One, our goal is to provide you with a smooth and stress-free shopping experience. Please read the following policy to know more about our shipping, delivery, and returns.

Shipping Details

• Every order placed on www.auraone.pk will be shipped to the single address provided at checkout. For multiple delivery addresses, please place separate orders.
• We deliver products across Pakistan through reliable courier partners.
• Currently, we do not accept overseas/International orders.
• Free Delivery: We offer free shipping on all orders with no hidden charges. Please do not pay anything extra to the delivery rider apart from your order amount.
• Delivery Time:
  • Major cities: 4–6 working days
  • Other cities: 6–8 working days
  • (Delivery may take longer during sales, holidays, or due to unforeseen circumstances.)
• Orders are processed Monday to Saturday. Orders placed on Sunday will be processed on the following business day.
• All items in your order are shipped together unless availability requires separate dispatch.
• Once your order is confirmed, you will receive an order confirmation email/SMS. After dispatch, you will also receive a tracking ID.
• Your invoice will be included with the order. If you don’t receive it, please contact us.
• Payment can be made via:
  • Cash on Delivery (COD)
  • Online Payment (100% secure through your bank debit/credit card, easypaisa & jazzcash)

📞 For any delivery delay or shipping concern, please call us at +92 317 2013648.

Returns & Replacement Policy

• If you receive a damaged or defective product, please file a complaint within 24 hours of delivery by sharing your Order # and product photos at auraonepk@gmail.com or via WhatsApp/Call on +92 317 2013648.
• Returns are accepted only for products that are unused, in original packaging, and reported within the return window.
• Replacement will be processed once our team verifies the issue.

Cancellation Policy

• You can cancel your order before it has been dispatched. Normally, orders are shipped within 4–6 hours of confirmation.
• To cancel:
  • Log in to your account → Manage Your Order → Cancel Order.
  • Or contact us directly at +92 317 2013648.
• Once the order is dispatched, cancellation is not possible.
• If you paid online, your refund (after cancellation approval) will be processed within 7–10 working days.

Unclaimed or Incomplete Returns

• If a product is returned without complete details or the customer does not respond after shipment, we will hold the item for up to 2 months.
• After this period, Aura One reserves the right to either recycle/dispose of the product or deduct expenses and donate the remaining value to charity.

Contact Us

For any shipping, return, or cancellation queries, feel free to reach us:

Aura One
📞 +92 317 2013648
📧 auraonepk@gmail.com